Returns and Refunds

Every story, eBook and printed keepsake book is generated and manufactured to order for one specific child, so it cannot be resold or restocked. Because of that, all sales are final and non-refundable unless the law requires otherwise or we have agreed otherwise in writing.

What this covers

Return window

There is no return window for these items, because they are personalized, made-to-order goods. Please review your story, illustrations and page count before you pay - the book price, shipping and tax are itemized at checkout.

If something arrives damaged or wrong

If your book arrives damaged, is missing pages, or was misprinted by our production partner, email contact@starrynightstories.com as soon as you can, with your order details and photos of the problem. At our discretion we may issue a refund, a credit, a regeneration of the affected content, or a replacement copy. Doing so once does not oblige us to do so again.

Printed books can vary from previews and examples because of AI generation, formatting, paper, binding, color calibration, your screen, vendor production, packaging and shipping conditions. Ordinary print variation and minor cosmetic differences are not defects. We are also not responsible for carrier delays or for an incorrect delivery address supplied at checkout.

Cancelling an order

Printing starts shortly after payment, so an order cannot normally be cancelled once placed. If you need to change something, email us immediately and we will tell you whether the book has already gone into production.

Full terms

This page summarizes section 9 of our Terms of Use, which governs in full. See also our shipping information and privacy policy.